Overview
ZAIN2392 – In-House Collection Jobs in Kuwait City, Al Asimah, Kuwait at Zain Kuwait
Title: ZAIN2392 – In-House Collection
Company: Zain Kuwait
Location: Kuwait City, Al Asimah, Kuwait
About The Role
The In-House Collection Specialist is responsible for overseeing in-house debt collection activities and overseeing in-house collection juniors.
Responsibilities
- Oversee daily soft collection calls and collection processes.
- Oversee contacting of autopay customers to update their profiles.
- Oversee the processing of autopay tickets including adding, removing, updating requests as well as overseeing complaints and directly intervening on escalated complaints.
- Guide and train the in-house collection juniors in all matters related to collection activities ensuring that these are dealt with in a professional and efficient manner.
- Coordinate with collection agencies and legal firms regarding specific escalated cases where necessary.
- Coordinate with concerned internal departments regarding collection activities.
- Establish relevant KPIs related to collection activities and review performance reports, tracking debt collection, understanding key pain points and recommending actionable solutions to the Collections Manager
- Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately.
- Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait.
- Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including system deficiencies), take advantage of OH&S opportunities and addresses OH&S management system nonconformities associated with its activities.
What We Need From You
Skills
- Ability to lead, inspire and motivate stakeholders towards a common goal
- Ability to communicate, present and influence all levels of the organization
- Strong expertise in debt collection and debt collection processes
- Understanding of financial accounting and reporting
- Ability to run deep dive financial analyses
- Experience with analytics, financial dashboards and problem structuring
- Advanced MS Office skills (Excel, Word, PowerPoint, etc.)
- Clear ability to understand the dynamics of financial data to extract relevant information
- Experience working independently across a cross-functional team
- Strong problem-solving skills and ability to identify and frame key issues
- Excellent written and verbal communication skills
- Ability to analyze a situation and produce creative, original and useful solutions
- Experience designing KPIs, reports, dashboards
- Strong understanding of telecommunications products, trends and technology markets
Education Level & Major: Bachelor’s Degree required, master’s in Finance, Accounting, Business, BI / Data Analyst or a related field
Years of Experience: +2
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
- Passport-size photograph
- Highest Education Qualification
- Copy of Civil ID/Passport
- Kuwait Nationality Certificate-Sahel
