Overview
Assistant Manager, Fraud Management Jobs in Ho Chi Minh City, Vietnam at CIMB Bank Vietnam
Title: Assistant Manager, Fraud Management
Company: CIMB Bank Vietnam
Location: Ho Chi Minh City, Vietnam
Job Purpose
- Conduct all types of fraud investigations (application fraud, transaction fraud, digital fraud, internal fraud…) & provide recommendation within Consumer Banking (CsB)
- Coordinate with relevant stakeholders to resolve day-to-day fraud issue within CsB.
- Assist Line Manager with administrative task and follow up action to mitigate all possible fraud.
- Propose fraud preventative strategies for Line Manager to review where appropriate
Key Responsibilities
Process
- Review suspicious transactions generated by fraud detection systems, be highly sensitive to abnormal/fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns.
- Responsible for making sound judgments and decisions on the alerts in accordance to the operating guidelines, procedures and customer interaction module to prevent and minimize fraud losses.
- Conduct all types of investigations of both external & internal fraudulent activities with the purpose of protecting the bank reputation, securities & interests; preventing financial loss, damage of reputation, recovering loss from fraud cases.
- Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan.
- Manage blacklist, watch list including but not limited customer, staffs.
- Assist Line Manager to build up Standard Operating Procedures or review existing process to enhance fraud control measures.
- Support Line Manager in developing the strategies for fraud detection, investigation and prevention.
- Liaise with law enforcement agencies, government and other banking and security contacts.
- Other duties or responsibilities may be assigned by Line Manager.
People
- Proactive participate in the Bank and team’ activities.
- Act as a mentor to assist new joiners as assigned
Regulatory Compliance
- Ensure compliance with all Group and Local requirements and internal/external Auditors.
- Ensure all e-learning and classroom training courses are completed on-time.
Job Specification
§ Bachelor's Degree in Finance/Banking
§ At least 03 year working experience and/or depth of experience in Financial Industry/Banking related fields
§ Good communication and interpersonal skill, good negotiation skill and ability to influence others. Able to work independently and deal with stress.
§ With team spirit, be proactive, determined, excellent execution and ability to facilitate business running.
§ Strong analytical and problem solving skills.
§ Native written/spoken skills and proficient in English, both spoken and written.
§ Familiar with Consumer Product/Banking industry/Customer Service/Compliance are highly preferred.
