Overview
Council Tax and Business Rates Operation Manager Jobs in Sunderland, UK at Sunderland City Council
Overview
Sunderland City Council is recruiting two highly motivated and experienced Council Tax and Business Rates Operations Managers to support the delivery of the Council’s Revenues section.
Responsibilities
- Provide sound and robust leadership and management of the Council Tax Recovery, Business Rates, Reviews and Enforcement Teams.
- Deliver specialist technical advice and guidance to the Council, ensuring integrated working practices across all service areas to improve service delivery.
- Continuously develop and review service delivery plans and allocate resources to deliver key objectives, with a commitment to service excellence, continuous improvement, value for money and technology use within budgetary constraints.
- Ensure effective and efficient administration of all discounts and exemptions in Council Tax and Business Rates, and identify business‑critical events such as annual billing runs and debt recovery timetables.
- Deputise for the Revenues Manager as required.
- Engage a busy and vibrant team handling both internal and external customers, requiring excellent interpersonal communication, literacy, numeracy and customer service skills.
Qualifications
- Formal professional management qualification relevant to Council Tax and Business Rates, or significant relevant experience.
- Proven track record at senior‑level management and an in‑depth understanding of the challenges facing Council Tax and Business Rates.
- Demonstrated continued professional development.
- Commitment to fairness, equality and diversity in employment and service delivery.
- Confidence in managing people and navigating challenging conversations and situations.
Additional Information
This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.
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Title: Council Tax and Business Rates Operation Manager
Company: Sunderland City Council
Location: Sunderland, UK
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