Overview
Crew Planning & Scheduling Coordinator Jobs in City of Johannesburg, Gauteng, South Africa at FlySafair
Title: Crew Planning & Scheduling Coordinator
Company: FlySafair
Location: City of Johannesburg, Gauteng, South Africa
- Manage the daily operations of the Roster Helpdesk by monitoring incoming queries, logging issues, and assigning helpdesk tickets to the appropriate department or responsible individual;
- Ensure that all helpdesk tickets are actioned and closed within a 24-hour turnaround time, adhering to internal service level agreements;
- Proactively follow up on outstanding tickets and escalate complex or high-priority issues to the Manager;
- Provide support to Crew Scheduling and Crew Control as and when required;
- Execute decisions in line with established internal work instructions, CATS, CARS, and the company's Operations Manual;
- Liaise with relevant stakeholders to ensure smooth coordination and communication during operational irregularities;
- Prepare and submit daily, monthly, and annual reports detailing ticket resolution performance, helpdesk activity, and operational concerns;
- Maintain accurate documentation of all changes made to a published roster resulting from actions by other departments, for audit and compliance purposes;
- Extract operational data and compile comprehensive reports through clear visual representations such as graphs and dashboards;
- Ensure all daily system and process checks are completed accurately and timeously to maintain operational readiness;
- Monitor crew compliance with rest, duty, and flight time limitations as per regulatory and company requirements;
- Perform additional tasks as delegated by management to support the efficiency and continuous improvement of the Crew Planning and Scheduling function.
- Grade 12 or Equivalent (Essential);
- Diploma or Degree in a relevant field such as Logistics or Operations Management (Advantageous);
- Minimum 3 years' Crew Scheduling or Training Planning experience (Essential);
- Knowledge of CATS/CARS and SACAA Regulations;
- Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook);
- Strong report writing and data analysis skills;
- Excellent communication skills and telephone etiquette;
- Willing and able to work after hours if required.
Personality Attributes
- Professional with high integrity;
- Solutions driven with high attention to detail;
- Able to work effectively under pressure;
- Strong team player who is adaptable and assertive;
- Honest, reliable, and exercises good judgement;
- Immaculate timekeeping.
Application Guideline
- Email applications will not be accepted;
- Preference will be given to members of under-represented designated groups;
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair Reserves The Right
- Not to proceed with this vacancy;
- To appoint the selected candidates based on its operational requirements.
Closing Date: 25 June 2026
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