Overview
Customer Care Associate – Medicaid Call Center (Remote) Jobs in United States at RemoteHunter
Title: Customer Care Associate – Medicaid Call Center (Remote)
Company: RemoteHunter
Location: United States
1. About Our Client:
This organization operates within the government services sector, specifically supporting Medicaid and public health programs. It manages the KanCare Clearinghouse Program, which facilitates access to Family Medical and Elderly and Disabled/Long Term Care (E&D/LTC) programs. The organization aims to provide quality customer service and accurate information to Medicaid recipients, addressing the challenges of navigating eligibility and program details.
2. About the Opportunity:
The Customer Care Associate – Medicaid Call Center (Remote) plays a vital role in supporting Medicaid recipients by providing accurate information and assistance regarding eligibility and program specifics. This position ensures high-quality service within the KanCare Contact Center by handling inquiries, documenting interactions thoroughly, and maintaining up-to-date knowledge of relevant policies and procedures.
3. Responsibilities:
• Provide customer service support for Medicaid programs, focusing on Family Medical and E&D/LTC eligibility.
• Respond to inquiries courteously, accurately, and concisely.
• Document interactions and enter information into various systems.
• Use standard technology tools such as telephones, e-mail, and web browsers.
• Maintain current knowledge of regulations, policies, and guidelines.
• Complete all required training.
• Adapt communication to diverse customer needs.
• Maintain confidentiality and integrity of records.
4. Requirements:
• High School diploma or GED equivalent; post-secondary education preferred.
• Minimum of six months’ customer service experience.
• Strong computer skills, including proficiency with MS Office, Outlook, and internet browsers.
• Ability to type at least 30 words per minute accurately.
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize, and manage time efficiently.
• Reliable high-speed internet (minimum 10 Mbps upload and 50 Mbps download).
Preferred:
• Experience with Family Medical Medicaid eligibility.
• Knowledge of Medicaid and managed care programs.
• Bilingual in Spanish and English (speaking and reading).
5. Pay Range and Compensation Package:
• Customer Experience Associate III: $16.25 per hour.
• Customer Experience Associate III Bilingual: $16.75 per hour.
• The pay rates may be below state minimum wage; candidates should consider this when applying.
6. Benefits & Perks:
• Health benefits (medical, dental, vision) available from the first day of employment.
• Paid time off accrued after approximately six months of employment.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
