Overview
Customer Service Assistant Jobs in Burnaby, Canada at City of Burnaby
Position: Customer Service Assistant )
Job Summary
An auxiliary Customer Service Assistant in the Planning and Development department of the Building Division will assist residents, contractors, and colleagues with applications for plumbing, gas, electrical, building, rezoning, subdivision, and related permits. The role involves providing accurate information, answering bylaw questions, collecting permit fees, entering application details into the Permit Plan System (Energov), and preparing letters and documents.
Responsibilities
- Provide clear and factual guidance on bylaws and property development to a diverse clientele.
- Determine and collect appropriate permit fees.
- Enter and maintain application data in the Permit Plan System.
- Prepare letters, permits, and inspection documents.
- Perform other related duties as required.
Qualifications
- Grade 12 completion plus standard commercial courses or related coursework, combined with relevant office experience in a municipal building or planning context.
- Knowledge of departmental practices, procedures, rules, regulations, and interdepartmental permit processing requirements.
- Proficiency with the automated Permit Plan System (Energov).
- Working knowledge of zoning, plumbing, electrical, gas, building, and other by‑laws as relevant to the role.
- Effective, courteous communication skills with the public, officials, and staff.
Pay & Benefits
USD 32.88 per hour plus 12% in lieu of benefits.
Schedule
Typical shifts are Tuesday to Thursday, 8:00AM–3:00PM. Hours are based on operational needs and may include on‑call shifts; the position does not guarantee a set number of hours.
Location
City Hall, Burnaby.
EEO Statement
We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the X‑Mθk‑Wy (Musqueam), Sḵwxʊwú7mesh (Squamish), səlilwətaɬ (Tsleil‑Waututh), and kʷikʷəƛ̓əm (Kwikwetlem) Peoples. We are committed to an inclusive workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.
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Title: Customer Service Assistant
Company: City of Burnaby
Location: Burnaby, Canada
Category:
