Overview
Customer Success Officer Jobs in Manila, National Capital Region, Philippines at Ateneo de Manila University
Title: Customer Success Officer
Company: Ateneo de Manila University
Location: Manila, National Capital Region, Philippines
Key Responsibilities
Client Onboarding & Implementation
- Lead end‑to‑end implementation of our HCMS for new clients.
- Understand client payroll rules, HR policies, and existing processes.
- Translate requirements into accurate system configuration.
- Prepare Excel-based computation back‑ups and validation tools.
- Ensure successful migration of client data into the system.
- Create and manage project timelines to ensure smooth and timely onboarding.
Payroll Automation & Validation
- Set up and automate payroll rules on our HCMS based on client requirements.
- Cross-check automated payroll results against Excel validations.
- Identify discrepancies, highlight exceptions, and align with clients.
- Ensure DOLE-compliant payroll rules and updates are applied.
Client Engagement & Support
- Conduct regular check-ins, site visits, and review sessions with clients.
- Resolve client issues promptly and escalate roadblocks when needed.
- Maintain strong rapport to promote trust, satisfaction, and loyalty.
- Provide ongoing support post‑implementation to ensure long-term success.
Internal Collaboration
- Work with internal teams (Product, Payroll, QA, Support) to ensure seamless implementation.
- Communicate client requirements and customization requests clearly.
Other Responsibilities
- Stay updated with DOLE regulations and industry standards.
- Perform other related tasks as assigned.
Minimum Qualifications
- At least 2 years experience as Customer Success Officer in a SaaS Company leading a team of at least 5 Implementation Analyst
- At least 2 years experience in software Implementation
- At least 2 years experience in calculating payroll for multiple clients
- Knowledge of updated DOLE rules
- Advance MS Excel skills
- Willing to travel for business trips to meet clients
- Strong analytical and planning skills
- Excellent problem-solving skills;
