Overview
Lead Permit Technician Jobs in South Naperville Area, USA at City of Naperville, Illinois
The City of Naperville’s Transportation, Engineering, and Development (TED) Business Group seeks an engaged leader to serve as Lead Permit Technician. This customer-service focused supervisor oversees a team of five Permit Assistants, ensuring timely and accurate processing of building permits from application through final closeout. The role requires coordinating application intake, plan review, fee assessment, permit issuance, inspection scheduling, Certificates of Occupancy, and permit closeout, while maintaining strong relationships with property owners, contractors, developers, design professionals, and City staff.
Pay range: $27.73 – $30.50 per hour (N220 Pay Grade).
Responsibilities
- Train, oversee and guide the work of the Permit Assistants and assist with the team’s duties as needed.
- Conduct reviews, approve time‑off requests, and reassign work duties to the team to balance workloads.
- Maintain a complete understanding of the permit process and the roles of the Permit Assistants and Permit Specialists.
- Maintain an in‑depth knowledge of the functionality of the software platforms used for permit management, assist in upgrades, and help maintain information on the City website.
- Create, maintain and generate records and reports.
- Engage property owners, developers and design professionals and contractors to ensure complete and accurate permit submittals.
- Establish and maintain effective working relationships with all City departments and outside review agencies.
- Continually monitor permitting processes and work with management on suggested improvements to meet the changing needs of customers. Design processes to enhance workflow.
- Perform administrative tasks relating to permitting processes. The permitting process includes, but is not limited to, building permits, site development permits, right‑of‑way permits, and fire department permits.
- Assist in the processing of agreements, which may include, but are not limited to right‑of‑way and easement encroachments.
- Demonstrate courteous and cooperative behavior when interacting with the public and City staff; act in a manner that promotes respectful and effective workplace environment.
- Manage own projects as well as oversee projects for the assigned team.
- Ensure safety rules and regulations are enforced.
- Perform all other duties as assigned.
Required Qualifications
- Education equivalent to a high school diploma.
- A minimum of 3 years of experience with building/development functions in municipal environments (Equivalent combinations of applicable experience, certifications, and education may be considered).
- ICC Permit Technician Certification (or must attain it within 6 months of hire).
- Valid State of Illinois Class D Driver’s License.
Preferred Qualifications
- Associate’s or Bachelor’s degree in a related field.
- ICC Code Specialist Certification (or must attain within 2 years of hire).
- Previous supervisory experience.
- Additional ICC certifications (e.g., Permit Specialist, etc.).
- Experience working in Tyler EPL (Ener Gov) or similar plan review software.
- Ability to speak and write fluently in a second language.
THE CITY OF NAPERVILLE IS AN
E. O.
E.
The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at .
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Title: Lead Permit Technician
Company: City of Naperville, Illinois
Location: South Naperville Area, USA
Category:
