Overview
Operations Analyst Jobs in Westford, USA at Westfordma
Job Opportunities
Use the Government Jobs tab to search through your municipality’s employment opportunities. Subscribe to job posting notifications to be automatically alerted of the latest career opportunities by clicking on the Notify Me button.
Position Title: Operations Analyst
Hours Per Week: 37.5 hrs./week
Previous Rev. Date: Not applicable
Current Rev. Date: January 2026
Reports To: Assistant Town Manager – Strategic Operations
Department: Town Manager’s Office
Location: Town Manager’s Office, Town Hall
Band/Step/Wage: Starting $68,374 – $80,000 per yr. dependent on qualifications/experience (b and 3 of the Town’s Pay Classification Plan). This is a non-union position.
Approximate
Start Date:
July 1, 2026
Position Posted: 04/22/26
Requisition #: 26-584-TM
Position Summary
The Town of Westford (pop. 25,056) is seeking a curious, analytical, and forward-thinking Operations Analyst to help improve how local government operates. This is an excellent opportunity for an early- to mid-career professional to apply data, technology, and innovative thinking—including AI tools—to enhance services that impact thousands of residents.
Working under the Assistant Town Manager – Strategic Operations, this role supports high-impact initiatives focused on cost savings, operational efficiency, and long-term financial sustainability. The position will also assist in coordinating the launch of the Town’s new Pay-As-You-Throw (PAYT) solid waste program and related recycling efforts.
About the Role
Westford is a full-service community operating in a challenging fiscal environment where efficiency and innovation are essential. This position is a targeted investment to generate measurable financial returns, improve services, and reduce long-term budget pressure.
Operations Analyst Supports the Town’s Strategic Plan
- Operational efficiency and process improvement
- Cost control and revenue optimization
Data, Analysis & Innovation
- Performs financial and operational analyses to identify efficiencies, cost savings, and revenue opportunities
- Develops models, dashboards, and reports to support decision-making
- Supports initiatives such as fee reviews, capital planning, and performance tracking
- Uses data analytics, AI, and other tools to streamline workflows and improve processes
Solid Waste, Recycling & PAYT Program Management
- Supports the rollout of PAYT, a new town-wide program that will represent a significant portion of the role during ramp-up
- Monitors contractor performance, service delivery, and contract compliance
- Analyzes program data (costs, tonnage, participation, complaints) to improve efficiency
- Improves customer service through issue tracking and coordination with vendors
- Supports recycling programs and waste reduction initiatives
Energy & Sustainability Analytics
- Tracks and analyzes energy usage across municipal and school facilities
- Supports cost-saving initiatives such as energy efficiency and solar projects
- Manages complex datasets including utility accounts and net metering credits
Why This Role Matters
This position is designed to deliver measurable results. Recent efforts by the Town have already generated millions in taxpayer savings and new revenue through improved contract oversight, energy initiatives, and operational efficiencies.
With Dedicated Analytical Support, the Town Will Be Better Positioned To
- Expand cost-saving and revenue-generating initiatives
- Improve oversight of major cost drivers like energy and solid waste
- Enhance service quality and responsiveness
Who We’re Looking For
We are looking for an individual with strong analytical ability and a proactive mindset.
Ideal Candidates Are
- Analytical and curious
- Entrepreneurial and solution-oriented
- Tech-savvy, with experience and interest in applying AI and modern data tools to improve workflows and decision-making
- Collaborative and able to communicate clearly both orally and in writing
Qualifications
- Bachelor’s degree in Public Administration, Business, Finance, Data Analytics, or related field;
Master’s preferred - 1–3 years of relevant experience
- Strong skills in Excel, AI tools, data analysis, and problem-solving
- Ability to present information clearly in writing and visually
Compensation and Schedule
- Full-time (37.5 hours/week)
- Starting salary range: $68,374 – $80,000 (Band
3), plus benefits
How to Apply
Applications will be reviewed as they are received. Position will remain open until filled.
Requisition #: 26-584-TM
Note:
The purpose of this job description is to provide an outline of the more significant work elements of the position and to organize and present the information in a standard manner. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole basis for Human Resource decisions and actions.
#J-18808-Ljbffr
Title: Operations Analyst
Company: Westfordma
Location: Westford, USA
Category:
