Overview
Operations Officer Jobs in Mississauga, Ontario, Canada at Dexian
Title: Operations Officer
Company: Dexian
Location: Mississauga, Ontario, Canada
Job Title: Estate Processing Specialist#1007181
Location: Mississauga, ON (Hybrid)
Duration: 12 months contract (with possibility of extension/conversion)
Summary of day-to-day responsibilities:
- Estates processing – processing estates files – transactions, phone : connecting with authorized reps
- Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
- Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
- Reports to a Team Manager within the Team Structure CUSTOMER: – Positively contribute to the overall customer experience and loyalty index in each interaction
- Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
- Create and/or recognize exceptional customer service through established programs
- Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
Must have skills:
- MS Suites – Excel – basic, outlook, word
- Strong attention to detail, able to work independently and multitasking skills
- Time management – able to adhere to strict deadlines, previous high-volume work experience – has worked with SLAs before
- Adapts well to change – change agent
- Excellent Phone Etiquette – dealing with sensitive matters, speaking with estate representatives and family members of the deceased – compassion, empathy
Nice to have skills:
- Bilingual – English and French
- Previous banking experience
- Previous admin or operational officer background
- Previous work with SLAs Collections experience Estates experience Accounting & bookkeeping
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
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Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.
