Overview
Senior Operations Analyst Jobs in Colombo, Western Province, Sri Lanka at LanceSoft, Inc.
Title: Senior Operations Analyst
Company: LanceSoft, Inc.
Location: Colombo, Western Province, Sri Lanka
Role: Senior Operations Analyst
Type: Full-time with Lancesoft
Work Location: Onsite at client's location in Colombo (Uber)
About Lancesoft
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele. Headquartered in Herndon, VA, LanceSoft operates 32+ regional offices across North America, Europe, Asia, and Australia. Currently, our team of over 5,000 professionals caters to 110+ enterprise clients worldwide, including Fortune companies. Our client base represents a diverse spectrum of industries, including Banking & Financial Services, Semiconductor/VLSI, Technology, Healthcare & Life Sciences, Government, Telecom & Media, Retail & Distribution, Oil & Gas, and Energy & Utilities.
What You’ll Do
Monitor Marketplace Performance & Drive Insights
Analyze pricing datasets to understand marketplace dynamics, diagnose performance challenges, and identify opportunities to improve efficiency and conversion.
Build analytical frameworks, pricing models, and dashboards to to capture detailed insights of marketplace health and monitor the impact of pricing changes.
Continuously generate insights that improve key metrics such as order conversion, price perception, and revenue per eater.
Develop & Optimize Pricing Processes and Tools
Identify inefficiencies or gaps in current pricing processes and propose scalable improvements.
Design and optimize models and tools that improve price stability, elasticity measurement, and pricing decision-making.
Collaborate with global product and engineering teams to implement new pricing solutions and adapt them for local market nuances.
Perform Deep-Dive Analyses & Drive Automation
Lead root-cause analyses to explain shifts in key pricing indicators such as demand elasticity, take-rate, and consumer sensitivity.
Develop automated workflows that streamline recurring pricing updates, improve data quality, and accelerate operational decision-making.
Evaluate risks associated with pricing changes and create mitigation plans to safeguard marketplace performance.
Influence Stakeholders & Drive Cross-Functional Alignment
Effectively communicate insights and recommendations to stakeholders at all levels, locally and regionally, influencing strategic decisions with data-driven narratives.
Serve as a trusted subject-matter expert on pricing behavior, marketplace economics, and operational excellence.
Basic Qualifications & Skills:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 4-6 years of experience in account management, with at least 2 years of it being in Consumer Tech
- would be an added advantage.
- Confident in making data-led decisions and using sound business judgment.
- Excellent communication (verbal and written) and negotiation skills.
- Fluent in both English and Sinhala to effectively communicate with merchants. Fluency in Tamil will be an added advantage.
- Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners. Speed and go-getter attitude is highly advantageous in this role.
Preferred Skills:
- Problem solving skills: when you see a problem, you work hard and think out of the box until you fix it.
- Capable to run analysis and/or understand data and transform it into relevant insights.
- Strong executive presence and have a track record of outperforming metrics-based business goals.
