Overview
Transition Manager Jobs in Sydney, New South Wales, Australia at Tata Consultancy Services
Title: Transition Manager
Company: Tata Consultancy Services
Location: Sydney, New South Wales, Australia
About TCS:
Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.
Role Purpose
Lead and manage end-to-end transition of business processes/services from client or incumbent vendor to delivery teams, ensuring seamless migration, strong governance, and successful stabilization with minimal business disruption.
Key Responsibilities
1. Transition Planning & Execution
- Drive transition lifecycle: Due Diligence → KT → Ramp-up → Stabilization
- Develop and execute:
- Transition plan & timelines
- Knowledge Transfer (KT) strategy
- Resource ramp-up plan
- Ensure adherence to defined tollgate-based methodology (TG0–TG4)
2. Governance & Reporting
- Establish and manage transition governance cadence (daily/weekly/fortnightly)
- Own:
- Transition status reporting
- KPI/SLA tracking dashboards
- RAID log (Risks, Actions, Issues, Dependencies)
- Ensure effective issue tracking, escalation, and closure
3. Stakeholder & Client Management
- Act as key interface between:
- Client PMO
- Program Managers
- Delivery Leads & SMEs
- Drive:
- Stakeholder alignment
- Escalation management
- Proactive risk mitigation
4. Knowledge Transfer (KT) Management
- Plan and oversee:
- KT sessions (TTT, TTC, shadow, reverse shadow)
- Track:
- Training completion & certification readiness
- KT progress and effectiveness
- Ensure readiness for go-live and stabilization
5. Resource & Ramp-up Management
- Manage:
- Hiring & onboarding progress
- FTE ramp-up vs plan
- Coordinate with delivery teams to ensure capacity readiness for transition milestones
6. Risk & Issue Management
- Maintain and govern RAID log
- Identify, assess, and mitigate transition risks early
- Ensure closure of critical risks before tollgate approvals
7. Transition Artefacts & Documentation
- Develop and maintain:
- SOPs, process maps, RACI matrix
- Transition trackers & KT plans
- Tollgate decks and readiness checklists
- Ensure audit-ready documentation and compliance
Key Skills & Qualifications
Mandatory
- Experience in BPS / shared services transitions
- Strong project / program management capability
- Stakeholder & client engagement skills
- Understanding of transition lifecycle, SLA/KPI frameworks
- Strong governance & reporting orientation
Preferred
- Domain experience: Finance, Procurement, HRO
- Familiarity with:
- RAID, transition dashboards, reporting tools
- Certifications: PMP / Prince2 / Agile
Key Deliverables
- Transition plan & roadmap
- KT strategy & trackers
- Governance cadence & reporting packs
- RAID log & risk mitigation plan
- Tollgate readiness decks
- Go-live readiness & stabilization metrics
Role Positioning
- Reports into Program Manager / Transition Lead
- Works closely with:
- Delivery Managers
- Tower Leads
- Client stakeholders
- Part of Core Transition / PMO Governance Layer
Top Reasons to Join Our Team at TCS Australia
Attractive compensation & rewards
We offer a highly competitive salary package aligned with the Australian market, complemented by performance-based incentives, recognition programs, and comprehensive employee benefits. Your achievements are celebrated, and your contributions truly matter.
Global exposure with local impact
At TCS, you’ll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts. This means access to world-class practices, transformative technologies, and the chance to shape solutions that have a real impact — locally and globally.
Empowering leadership & supportive environment
Our leadership team is committed to helping you succeed. We encourage initiative, reward innovation, and provide a collaborative environment where your ideas are heard and valued.
Long-term career growth
We believe in careers, not just jobs. With continuous learning, certification support, career mobility, and clear progression pathways, TCS empowers you to grow and evolve — whether you want to deepen your expertise, explore new domains, or take on leadership roles.
Inclusive, collaborative culture
Diversity, inclusion, and respect are central to who we are. At TCS Australia, you’ll join a workplace where collaboration thrives, individuality is valued, and everyone can contribute to meaningful outcomes.
Continuous learning & cutting-edge innovation
We invest heavily in your development, offering structured learning programs, global certifications, leadership development, and opportunities to work with emerging technologies. You’ll be part of an environment that constantly challenges and expands your capabilities.
A Great Fit for the TCS Culture
We’re looking for people who are:
- Passionate about technology and transformation
- Driven by curiosity, innovation, and continuous learning
- Excited to work in a collaborative, purpose-driven environment
- Motivated by delivering real impact for clients, communities, and society
Our core values — Integrity, Excellence, Responsibility, Pioneering Spirit, and Unity — shape how we work and how we grow together.
The TCS Community in Australia and Beyond
- Global strength: Over 600,000+ associates in 55+ countries, united by a shared purpose — to innovate and make a difference.
- Local presence: A trusted partner to Australia’s leading enterprises across financial services, government, retail, healthcare, telecom, and more.
- Social impact: Deeply committed to sustainability, digital inclusion, and community engagement initiatives in Australia and around the world.
- Empowered workplace: We foster a culture where diversity, equity, and accessibility are integral to how we operate.
We don’t just imagine a better future — we help build it.
About TCS
Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We have partnered with many of the world’s largest organisations to help them transform their businesses, operating models, and technology ecosystems.
Learn more at www.tcs.com.
Equal Opportunity Employer
TCS is an equal opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable law.
Note: Compensation details are accurate as of this posting and may be adjusted in line with Australian laws and market conditions. Applicants may be asked to attend interviews in person or via video conference and present valid identification during the process
Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.
