Overview
Solutions Operation Section Head Jobs in Jubail, Eastern, Saudi Arabia at Jubail and Yanbu Industrial Cities Services Company (JABEEN)
Title: Solutions Operation Section Head
Company: Jubail and Yanbu Industrial Cities Services Company (JABEEN)
Location: Jubail, Eastern, Saudi Arabia
Solutions Operation Section Head to work for RQEEM Company subsidiary of JABEEN Company.
Responsibilities:
- Manage smart city solutions across planning, implementation, operations, and continuous improvement stages.
- Support the development of integrated solutions covering connectivity, IoT, cloud, data platforms, decision support systems, enterprise applications, and collaboration services.
- Work closely with technical delivery, infrastructure, cybersecurity, and application teams to ensure successful solution deployment.
- Ensure smart city solutions are scalable, secure, reliable, and aligned with client needs.
- Translate business and client requirements into operational and technical solution requirements.
- Support the evaluation of smart city technologies, platforms, vendors, and service models.
- Oversee post-delivery operations and managed services for smart city solutions.
- Ensure high availability, service continuity, and effective performance monitoring.
- Lead service reviews, operational follow-ups, and daily/periodic performance discussions.
- Monitor infrastructure, applications, platforms, and service performance.
- Ensure smooth transition from project delivery to operations.
- Coordinate with delivery teams to resolve technical and operational challenges.
- Define, implement, and monitor Service Level Agreements and operational KPIs.
- Track solution performance, service availability, incident trends, and customer satisfaction indicators.
- Develop dashboards and service reports to support management visibility and decision-making.
- Identify operational gaps, risks, and improvement opportunities.
- Ensure compliance with internal governance, cybersecurity requirements, and client obligations.
- Drive continuous improvement initiatives across smart city services and managed operations.
- Act as a key interface for clients and internal stakeholders on smart city solution performance and service matters.
- Manage client escalations, major incidents, and service restoration coordination.
- Work with account managers and business teams to support client satisfaction and service growth.
- Collect and analyze client feedback to enhance solution quality and service experience.
- Support client discussions, solution presentations, and post-delivery improvement plans.
- Build strong relationships with stakeholders across business, technical, and operational teams.
- Manage resource planning across smart city solution lines and operational services.
- Coordinate with internal teams, partners, and vendors to ensure effective service delivery.
- Monitor vendor performance and ensure adherence to agreed scope, SLAs, and delivery commitments.
- Support capacity planning, workforce planning, and service readiness activities.
- Ensure proper documentation, knowledge transfer, and operational handover for deployed solutions.
Qualifications:
- Bachelor’s degree in Telecom, Information Technology, Electrical Engineering, Computer Science, Systems Engineering, or a related field.
- Professional certifications in one or more of the following areas are preferred:
- ITIL or Service Management
- PMP or Project Management
- Cloud, IoT, Cybersecurity, or Smart City-related certifications
- Enterprise Architecture or Digital Transformation certifications
- Minimum of 7 years of experience in ICT, smart city solutions, managed services, telecom, infrastructure, or digital transformation.
- Proven experience in managing smart city platforms, ICT solutions, service operations, or critical digital infrastructure.
- Experience in connectivity, IoT, cloud services, enterprise applications, command-and-control systems, decision support systems, or digital platforms.
- Strong experience in SLA management, KPI monitoring, incident management, escalation management, and service reporting.
- Experience working with clients, vendors, technology partners, and cross-functional technical teams.
- Experience in government, municipal, industrial city, telecom, or large-scale infrastructure environments is preferred
